Customer Guidelines

Customer Guidelines

As the owners of Happy House Cleaning, I take responsibility for my employees and their actions. Our policies are designed to help minimize risks and abuse and are not intended to avoid responsibility. I will personally review any unresolved incident to insure the fairest resolution possible. You are our valued customer and we wish to resolve each incident to your satisfaction.

Please do not hesitate to give me a call if you need further clarification on any of our policies. Touching someone's home is a personal and emotional task. We do it every day with as much care and respect as possible. When we fail, I seek your communication on the matter. We never want an issue to go unresolved. Thank you for your confidence in allowing us to handle life's most expensive possession-your home!
Sincerely,
Charmon & Mike Henderson

Free Cleaning - through our Cleaning For A Reason Foundation partnership, for women undergoing treatment for cancer. www.cleaningforareason.org

Referrals- Receive Free Cleaning when you refer us! We love referrals and appreciate it when you tell friends and neighbors about our service. For any referrals that sign up for recurring service, you will receive one free cleaning. Thank you for your confidence in us!

Access to your home – We must charge a 50% fee when you fail to leave access to your home the day of service. There are no exceptions after the first incident.

Cancellation – We will assess a 50% fee if you cancel with less than 24 business hours notice.

Tipping – Is greatly appreciated but not required. A suggested tipping range is 5 to 15% of the fee. Call our office if you wish to add tipping to your credit card payments.

Payment – Payment is due at the time of ser- vice. You may pay by cash, check, or credit card. We require that a credit card is on file in the event you forget to leave payment.

Rate increases – We reserve the right to raise our rates at any time. You will be given advance notice of a price increase.

Getting ready for the cleaning – Don’t clean before we arrive, but do pick up as much as possible. This will allow us to focus more on detail and quality for you.

Quality control – Our quality control system is interactive and dependent upon your feedback and communication to function. We need your input on the overall experience and quality you are receiving so that we may address issues that are important to you.

Usually, changing cleaning services will not eliminate a problem since we are all in the human business. Human nature sometimes prevails if not confronted, and that’s our job. We will correct or address any issue we are made aware of. Our employees take great pride in the work they do and also want to be informed when you are disappointed with a service. If you ever feel that your service was not up to your expectations please let us know.

The setting – The ideal cleaning situation is when no one is home. Since this is not always possible, please eliminate as many distractions as possible so our Tech can work uninterrupted. Try to schedule your cleaning day when there will be fewer people at home. Please secure pets, and keep children in another area as we are working with equipment and products that may not be safe for children.

Pets – We love them! But please secure any pet that may be a threat. Also, we do not clean up after sick pets or pet accidents.

Breakage – It’s bound to happen. We hate it when it does and we do our best to prevent it! The following is critical communication regarding our breakage policies:

  1. booby traps. Those are accidents waiting to happen (pictures not hung securely, top heavy items with unstable bases, wobbly, tippy objects).
  2. Each incident is reviewed on a case by case basis. We cannot take responsibility for booby traps. Please remove unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets, or clear wet bar shelves).
  3. We will pay up to $100 per breakage item, when value is verifiable. Please move expensive figurines or glassware to a location we do not clean, or have us skip that area completely if you do not wish to accept the risk.
  4. In some cases we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection.


Wood floors – It is your responsibility to place coasters or felt under heavy or sharp furniture legs. We will repair damage to wood floors if we caused the damage.

Non-compete – We invest a lot of time and money in hiring and training the very best staff. Poaching our employees is forbidden and will result in a $2,500 finder’s fee if breached